Security and Privacy

PRIVACY POLICY

At The Closing Exchange, its affiliates, and agents (collectively, “The Closing Exchange”, “we”, “us”, or “our”), we take your privacy seriously. If you have any questions, or concerns about our Privacy Policy, or if you want to report any security violation to us, please contact us at support@theclosingexchange.com. Please review the following before visiting The Closing Exchange website. By visiting The Closing Exchange website, or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you expressly consent to our collection, storage, use and disclosure of your personal information in the manner described in this Privacy Policy.

SERVICES PROVIDED

The Closing Exchange provides an online platform and vendor database to assist:
o Companies seeking services to assist their customers in signing documents for various transactions
o Individuals and entities who are employing a service provider and needing assistance to finalize their documents for various types of transactions
o Professional vendors seeking to provide their services
o Parties related to said transactions who wish to monitor the transaction process

SCOPE OF PRIVACY POLICY

This Privacy Policy covers The Closing Exchange’s treatment of personally identifiable information (“Personal Information”) that The Closing Exchange gathers when you are registering, accessing The Closing Exchange’s website, and when you use The Closing Exchange’s services. This Policy covers The Closing Exchange’s treatment of any Personal Information that The Closing Exchange’s business partners share with The Closing Exchange.

USER CONSENT

By submitting Personal Data through our Website or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.

SECURITY

With the never-ending technological evolution, breach of security no doubt remains an at large issue and can pose as a threat to you and your institutions. In order to minimize this, The Closing Exchange is constantly trying to improve its security measures to ensure a safe and secure environment. With this in mind, our MIS team has developed a state-of-the-art SQL database secured with protective firewalls that minimizes the opportunity for intrusion. As the information gets submitted, via phone, fax, or website, the data obtained is stored among one of several secure areas of our network, which can only be accessed with the proper access code. Your data could never be any safer.

All of our vendors are required to provide proof of identity as well as a signed application and independent contractor agreement form. This contract describes the working relationship between The Closing Exchange and the signing agent and specifically states that all information provided to the vendor is the sole property of The Closing Exchange and cannot be used, distributed or stored by anyone other than The Closing Exchange. All of our vendors' public records are stored and kept on file and can be easily accessed, should an issue arise or for future reference.

To make certain that the customers are really Mr. Michael Doe and Mrs. Jane Doe, upon vendor confirmation, all of our vendors are instructed to review the customer's valid state photo identification card, original signatures, and any additional items you may have requested. (i.e. inkless fingerprints, etc.) This rule is strictly enforced and will not be compromised.

The Closing Exchange is constantly trying to improve its methods for security enhancements, whether it be for its clients, vendors or the uniquely designed state-of-the-art communication and network center, security measures are not taken lightly and breaches of such measures are strictly forbidden.

PRIVACY

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at theclosingexchange.com.

INFORMATION WE COLLECT

From our site, you may now or in the future be able to utilize our online services or subscribe to one of our services such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, fax number, and information about your interests in and use of various products, programs, and services.

At certain parts of our site, only persons who provide us with the requested personally identifiable information will be able to utilize our online services or otherwise participate in the site's activities and offerings.

We receive and store any information you enter on our website or provide to us in any other way. The type of Personal Information collected includes, but is not limited to, your name, email address, mailing address, telephone number. The Personal Information you provide is used for such purposes as sending items; processing payments; responding to your requests for certain products and services; customizing the advertising and content you see; and communicating with you about specials and new products.

We receive and store certain types of information whenever you interact with our website or services. The Closing Exchange automatically receives and records information on our server logs from your browser, including your IP address, The Closing Exchange cookie information, and the page you requested.

Our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components. The Closing Exchange uses this data in aggregate form, as a statistical measure, and not in a manner that would identify you personally. As part of this use of information, we may provide aggregate information to our partners about how our users, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our website. The Closing Exchange never discloses aggregate information to a partner in a manner that would identify you personally.

HOW WE USE THE INFORMATION

Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We may on occasion share your Personal Information in certain limited circumstances.

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include, but are not limited to, sending postal mail, sending email, analyzing data, providing marketing assistance, and providing customer service. The Closing Exchange’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.

Limited Personal Information, such as your name and address, will be provided to other The Closing Exchange users to enable them to send you the items you have requested.

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if The Closing Exchange, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of The Closing Exchange may continue to use your Personal Information as set forth in this policy.

We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of The Closing Exchange, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We may use the information you provide about yourself to fulfill your requests for our online products and services, and to respond to your inquiries about our company or offerings.

We sometimes use this information to communicate with you to fulfill a request by you for an online newsletter, or to contact you about your account/profile with us.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.

Agents and contractors of The Closing Exchange who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for The Closing Exchange.

Finally, The Closing Exchange will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

CALIFORNIA RESIDENTS

A California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California Customer") may request information about whether the business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom Personal Information was disclosed. California Customers may request further information about our compliance with this law by contacting us at the email address listed under the paragraph labeled Privacy Policy.

COOKIES

Cookies are small files that we transfer to your computer's hard drive to help analyze our web page flow, customize our services, measure promotional effectiveness, and promote trust and safety.

To enhance your experience with our sites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. We recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our website's features, and you may not be able to access The Closing Exchange website or services if your cookies are not activated.

THIRD PARTY SITES

This Site may periodically provide links to third-party Web sites (“Third-Party Sites”). This Agreement governs only this Site and not any Third-Party Sites. Our decision to link to a Third-Party Site is not an endorsement of the content or services in that linked Third-Party Site. The Closing Exchange does not control these Third-Party Sites and expressly disclaims any responsibility for the content, the accuracy of the information and any products or services available on the Third-Party Sites. If you decide to access or engage in services through linked Third-Party Sites, you do so at your own risk. You should direct any concerns regarding any Third-Party Sites to the administrator of the applicable Third-Party Site. You should also refer to the separate terms of use, privacy policies and other rules posted on Third-Party Sites before you use them.

EMAIL

The Closing Exchange will periodically send you communication via newsletters and e-mails. When you receive newsletters or communications from us, you may indicate to stop receiving further communications from The Closing Exchange and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail or newsletter you receive or by contacting us directly. Please note that despite your indicated e-mail preferences, we may still contact you in relation to your assignments or any issues relating to any business you conduct with The Closing Exchange, including notices of any updates to our Terms of Use or Privacy Policy.

OUR COMMITMENT TO SECURITY

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or personal information with others, you are responsible for all actions taken in the name of your account. We have implemented technology and security features to safeguard the privacy of your personal information from unauthorized access or improper use. While we try to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, although we work very hard to protect your privacy, The Closing Exchange does not promise, and you should not expect, that your Personal Information will always remain private

DELETING OR CHANGING YOUR PERSONAL DATA

All Users may review, update, correct or unpublish their Personal Data within their user account by editing their profile via their Administration area. If you completely delete all of your Personal Data, then your user account may become deactivated. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

CHANGES TO THIS PRIVACY POLICY

The Closing Exchange may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information.